The red ring of death problem cost Microsoft about $1 billion to fix because so many users reported the fatal problem. The red ring of death happens when a Microsoft XBox 360 video game console overheats or has another more serious problem on the inside, causing it to become unplayable.This problem is signified by a flashing red light around the on button of the XBox 360.
This has become known as the XBox 360 Red Ring of Death.
Here are some questions many XBox 360 have had about the red ring of death since word of its widespread problems started hitting the Internet and other media outlets:
Red Ring of Death is a Common Problem
Many people don't realize how common this problem is and how much it affects XBox 360 owners across the country.
Q: How prevalent is the red ring of death on the XBox 360?
A: Very common among some of the older models. It was a problem that affected a sizable percent of all XBox owners so people shouldn't be shocked if they end up with the problem and should actually plan ahead for it.
Home Repair of the XBox 360
XBox owners have many options for repairing their console.
Q: Can the red ring of death be repaired/fixed at home?
A: Yes, and many game shops have the ability to repair it as well. But that is a bit risky to do because it voids the warranties of the company you bought it from and the XBox as well.In additon, Microsoft will pay for shipping and replacement of the red ring of death-infliced XBox 360 consoles so it's a waste of money.
Warranty Information for the Red Ring of Death
Many customers have questions regarding in-store warranties.
Q: Is it a good idea to buy a warranty at the store to solve this problem in the future?
A: No, because it doesn't cover this case, which is a manufacturer's recall.
XBox 360 Repairs Through Microsoft
The repair process usually takes a while for XBox 360 owners.
Q: How long does it take for Microsoft to fix or replace the XBox 360?:
A: Between about 10 days to a month depending on how far away you live from their service center.
Phone Number for XBox 360 Repairs
The phone number for XBox 360 repairs can be found on Microsoft's Web site.
Q: What number do I call to get the XBox 360 replaced through Microsoft after the red ring of death strikes my console?
A: 1-800-4MYXBOX. This will give you a voice recording most likely but with a little patience you can navigate through the menus and tell a customer service representative about your problems with the XBox.
Question About XBox 360 Accessories
Many accessories come with the XBox 360 and people are confused about which ones to send back for repairs.
Q: What accessories do I need to ship out with the XBox 360 to be replaced? Do I keep anything?
A: Just send out the XBox 360 unit itself as it is the only thing that needs to be repaired. You will get a working console back.
However, and this is very important, you should keep your hard drive because it holds all of your stored information like songs for music video games, downloaded games, wallpapers, and other stuff from the XBox 360 Marketplace as well as game saves from past sessions.
